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Frequently Asked Questions
- How can I contact customer support for help with my order?
- Let's Chat! Click the icon in the bottom right to chat.
- Email: hello@acultivatedliving.com
- Call: (888) 669-1192
- What are the shipping options for the home collection?
- UPS Ground & Next Day Air.
- Do you offer international shipping?
- Yes. UPS Worldwide Saver, Express & Expedited Services
- How long does it take for UPS shipping to deliver my order?
- Depending on your location, shipping usually takes between 2 and 5 days.
- Can I track my UPS shipment?
- Absolutely! Once the order is shipped you will receive a shipping confirmation with tracking information so you can follow your order. You will also receive notifications when your order is out for delivery and when it has been delivered. (You may opt in for text notifications as well if you wish.)
- What areas do you deliver to for grazing, florals, and events?
- Delivery is available throughout Vermont and is calculated based on distance from our South Burlington location. Delivery charges will be calculated at checkout.
- How do I schedule a local delivery or pickup?
- Here in the shopping cart you can select Local Delivery or Pickup for appropriate items. You can also select your preferred day for pickup or delivery from available dates. Need something on a date that is not available? Contact us to discuss!
- Is there a delivery fee for local orders?
- Yes, the delivery fee will be calculated at checkout based on the distance from our South Burlington location.
- Is there a pickup option for local orders?
- Yes, free local delivery is available at Wilder Wines in Burlington on Fridays, and at Hula Lakeside (for Hula members only).
- Can I change my delivery or pickup date after placing an order?
- Absolutely! We will do our best to accommodate any changes.
- What payment methods do you accept?
- We accept all major credit cards, ApplePay, Paypal, Afterpay, ShopPay, Gift Cards, and Store Credit.
- Are there any ongoing promotions or discounts?
- We offer a 20% OFF discount when you subscribe to emails.
- How do I apply a discount code at checkout?
- There is a discount code box at checkout.
- What is your return policy for the shop?
- This collection is curated with products we love! We want you to love them too. If not, enjoy free 30-day returns.
- Returns are eligible on unused items that are in their original condition.
- Food items cannot be returned.
- Can I return grazing boards, catering, or flowers?
- Prepared foods and flowers are not eligible for returns or refunds.
- How do I request a refund?
- Please email hello@acultivatedliving.com to start the return process.
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Joanna's Handpicked Favorites
It's a mix of my must-haves and favorite finds.
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The Signature Cheese Board
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